The Voice of Distributed Energy
Menu
  • Stories
    • Distributed Generation
    • Storage & EVs
    • Virtual Power
    • Energy Efficiency
    • Policy
    • Microgrids Now
    • Prosumers
    • Decentralized Grid
  • Podcast
  • Resources
    • White Papers
    • Case Studies
    • Content Services
  • About
  • Newsletter
  • Substack
Energy Changemakers
Subscribe
Decentralized Grid

What It Really Takes to Make a Customer-Centric Electricity System

by Elisa Wood

September 7, 2025
Share

After nearly 40 years at Lawrence Berkeley National Laboratory, Bruce Nordman has stepped into retirement — leaving with some big ideas about the future of our electricity system. In this episode of the Energy Changemakers Podcast, I spoke with Bruce about the insights he’s gathered over his career. He believes the electric system has strayed from its original purpose and explains why a more customer-centric grid is needed.

Bruce argues that today’s electricity system is structured around the needs of the grid, rather than those of the consumer. He makes the case for a reimagined model—one where electricity behaves more like the internet: plug-and-play, universal, and simple for the end user. From networking electricity inside buildings to creating globally harmonized standards, Bruce shares a vision for how to make energy systems both more efficient and more customer-friendly.

“Over the last 50 years, we’ve thrown away the phone system, and both in terms of the hardware and critically the technology infrastructure and ideas behind it, and replaced it with something much better, Internet technology. We can and we should do the same thing for electricity,” Nordman says.

This conversation covers:

  • Bruce’s pioneering work on the energy use of electronics and IT networks at LBNL
  • How a “lightbulb moment” in 2010 changed the trajectory of his career
  • Why electricity should be networked like the internet—universal, seamless, and behind-the-scenes
  • The hidden complexity of today’s demand response and why it burdens customers unnecessarily
  • Why virtual power plants miscast customers as power plants rather than treating them as customers
  • The three essential ingredients for a truly customer-centric electricity system:
    1. Dynamic pricing
    2. Communications infrastructure
    3. Automation at the device level
  • Lessons from Scandinavia, California, and Australia—and why no place has yet put all the pieces together
  • What global harmonization would mean for future innovation and affordability

If you enjoy this conversation, don’t forget to subscribe to the Energy Changemakers Podcast on your favorite platform or sign up for the free Energy Changemakers Newsletter to be notified about new episodes.

Subscribe to our free weekly newsletter about all things distributed energy.
Subscribe

Top Podcast

what is plug-in solar

8 Things to Know About Plug-in Solar as it Gains Traction in the US 

What is plug-in solar? Can households really install it themselves? Is it safe? Is it cost-effective and will it take off in the US as it has in Europe? 

Latest Resources

Energy Changemakers Media Kit – The Voice of Distributed Energy

About Energy ChangemakersEnergy Changemakers is a journalist-led media and content platform built exclusively for the distributed energy and grid-edge market. At its core, the company operates at the intersection of: Our mission is to Educate. Elevate. Amplify.

Ultra-Reliable Onsite Generation How Enchanted Rock Delivers

For decades, commercial and industrial facilities operated under a simple assumption: electricity service was readily available and highly reliable. Backup generators were installedprimarily to meet regulatory requirements or protect against rare emergencies. Today, that assumption is becoming less certain. The US grid is under mounting pressure from severe weather, aging infrastructure, and rapid growth in […]

2026 Market Survey: Microgrid and Distributed Energy Projects Grow in Complexity

Reports of distributed energy’s demise have been greatly exaggerated, according to a 2025 survey of distributed energy and microgrid industry professionals. When the One Big Beautiful Bill Act became law in July 2025, many industry experts feared solar-heavy distributed energy development would dry up with the loss of federal incentives. While survey respondents (67%) say […]
Ameresco energy allies

Energy Allies: Communities and Utilities Building Resilience Together

This white paper examines how successful partnerships among communities, utilities, and energy service providers can improve the grid and achieve mutually beneficial outcomes.

RSS Microgrids Now

  • The $388 Billion Argument for Data Center Microgrids & Resilience Investments
  • Microgrid Company IPO Filing Shows $1.3 Billion Sales Backlog, Up 779%
  • The Microgrid Dilemma: To Build Around the Grid or Wait for It?
  • Montgomery County, Maryland, Notches Another Microgrid Win, This One for Affordable Housing
  • Against the Odds, Communities Can Build Local Energy. Here’s How
The Voice of Distributed Energy
Learn about grid edge opportunities
Subscribe
Energy Changemakers
Energy Changemakers
600 Twentyninth Place Ct #1055
Charlottesville, VA 22901
elisa@energychangemakers.com
© Wood Energy Writers LLC. All rights reserved.
  • Terms of Service
  • Privacy Policy