The Voice of Distibuted Energy
Menu
  • Stories
    • Distributed Generation
    • Storage & EVs
    • Virtual Power
    • Energy Efficiency
    • Policy
    • Microgrids Now
    • Prosumers
    • Decentralized Grid
  • Podcast
  • Resources
    • White Papers
    • Case Studies
    • Content Services
  • About
  • Newsletter
  • Substack
Energy Changemakers
Subscribe
Decentralized Grid

What It Really Takes to Make a Customer-Centric Electricity System

by Elisa Wood

September 7, 2025
Share

After nearly 40 years at Lawrence Berkeley National Laboratory, Bruce Nordman has stepped into retirement — leaving with some big ideas about the future of our electricity system. In this episode of the Energy Changemakers Podcast, I spoke with Bruce about the insights he’s gathered over his career. He believes the electric system has strayed from its original purpose and explains why a more customer-centric grid is needed.

Bruce argues that today’s electricity system is structured around the needs of the grid, rather than those of the consumer. He makes the case for a reimagined model—one where electricity behaves more like the internet: plug-and-play, universal, and simple for the end user. From networking electricity inside buildings to creating globally harmonized standards, Bruce shares a vision for how to make energy systems both more efficient and more customer-friendly.

“Over the last 50 years, we’ve thrown away the phone system, and both in terms of the hardware and critically the technology infrastructure and ideas behind it, and replaced it with something much better, Internet technology. We can and we should do the same thing for electricity,” Nordman says.

This conversation covers:

  • Bruce’s pioneering work on the energy use of electronics and IT networks at LBNL
  • How a “lightbulb moment” in 2010 changed the trajectory of his career
  • Why electricity should be networked like the internet—universal, seamless, and behind-the-scenes
  • The hidden complexity of today’s demand response and why it burdens customers unnecessarily
  • Why virtual power plants miscast customers as power plants rather than treating them as customers
  • The three essential ingredients for a truly customer-centric electricity system:
    1. Dynamic pricing
    2. Communications infrastructure
    3. Automation at the device level
  • Lessons from Scandinavia, California, and Australia—and why no place has yet put all the pieces together
  • What global harmonization would mean for future innovation and affordability

If you enjoy this conversation, don’t forget to subscribe to the Energy Changemakers Podcast on your favorite platform or sign up for the free Energy Changemakers Newsletter to be notified about new episodes.

The Problem with Distributed Energy: How a New Coalition Hopes to Solve it

Common Charge hopes to create a unified voice for the multiple industries that make up the distributed energy sector.

Elisa Wood
Common charge

Distributed Energy Enters 2026 on the Right Side of History

Energy supply shortages, utility rates, consumer concerns and tech trends conspire to make 2026 a big year for distributed energy.

Elisa Wood
big-year-for-distributed-energy
Subscribe to our free weekly newsletter about all things distributed energy.
Subscribe

Top Podcast

energy changemakers podcast

A Complete List of Energy Changemakers Podcasts

The Energy Changemakers Podcast, with host Elisa Wood, is available every other Wednesday on Apple and Spotify.

Latest Resources

2026 Market Survey: Microgrid and Distributed Energy Projects Grow in Complexity

Reports of distributed energy’s demise have been greatly exaggerated, according to a 2025 survey of distributed energy and microgrid industry professionals. When the One Big Beautiful Bill Act became law in July 2025, many industry experts feared solar-heavy distributed energy development would dry up with the loss of federal incentives. While survey respondents (67%) say […]
Ameresco energy allies

Energy Allies: Communities and Utilities Building Resilience Together

This white paper examines how successful partnerships among communities, utilities, and energy service providers can improve the grid and achieve mutually beneficial outcomes.
microgrids as building blocks

Microgrids as a Building Block for Future Grids

This white paper is the fourth in a series of seven white papers in support of the DOE Microgrid R&D Program and presents a broad vision for future grids where microgrids serve as a building block along with technologies that would need to be developed, use case scenarios and the research targets. The DOE Microgrid […]
utility bills

Utility Bills are Rising: PowerLines

New polling by PowerLines, a nonpartisan consumer education nonprofit, reveals the toll of rising utility bills on American energy consumers.

RSS Microgrids Now

  • Against the Odds, Communities Can Build Local Energy. Here’s How
  • Microgrids Are a Goldmine for Grid Operators — They Just Don’t Know It
  • What Makes a Community Microgrid Actually Work? Start by Listening, Not Engineering
  • Is Distributed Wind Poised for a Second Act in Virtual Power Plants and Microgrids?
  • Data Centers Are Changing Microgrid Companies. Scale Microgrid’s New Acquisition Offers the Latest Example
The Voice of Distributed Energy
Learn about grid edge opportunities
Subscribe
Energy Changemakers
Energy Changemakers
600 Twentyninth Place Ct #1055
Charlottesville, VA 22901
elisa@energychangemakers.com
© Wood Energy Writers LLC. All rights reserved.
  • Terms of Service
  • Privacy Policy